tag:blogger.com,1999:blog-4737479797606051454.post8176662778900813334..comments2023-08-20T05:15:12.064-04:00Comments on David Karp's Blog: Hamburgers and sampling biasAnonymoushttp://www.blogger.com/profile/01298927624705668945noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-4737479797606051454.post-84269474552243657992010-03-25T19:27:30.585-04:002010-03-25T19:27:30.585-04:00I like your second point; it may very well be that...I like your second point; it may very well be that two wrongs make a right in this situation. Interesting point that the restaurants might not even care about the responses either.<br /><br />I didn't complete the survey, so unfortunately there won't be any gift card to give away. Sorry.David Karphttps://www.blogger.com/profile/13710657164031182109noreply@blogger.comtag:blogger.com,1999:blog-4737479797606051454.post-44963791924493026862010-03-25T15:17:35.303-04:002010-03-25T15:17:35.303-04:00A couple of thoughts, David:
1. You could offer t...A couple of thoughts, David:<br /><br />1. You could offer the gift card to a reader who loves Harvey's (hint hint).<br /><br />2. Though your analysis of sampling bias isn't incorrect, it's quite well known (from my experience) in the service industry that you are a lot more likely to get negative feedback than positive feedback. There's a stronger primal urge to b*tch than to praise, apparently. It's possible (and I have no data to support of refute this) that the bias you have highlighted could counteract a different bias, and, thus, produce more accurate results.<br /><br />3. I would wager, no, they're not interested in honest feedback. The appearance of accepting feedback is probably all they want. It will, correctly or incorrectly, demonstrate a desire to improve quality. (Although some pizza chain - Domino's perhaps? - recently launched an ad campaign in which they address the negative feedback head on.)Jonathanhttp://cannedgoodsandammunition.blogspot.comnoreply@blogger.com